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 IO Service Desk Level E-大连 |
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doudouha
头衔: 海归少校
加入时间: 2008/03/20
文章: 30
海归分: 11718
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作者：doudouha 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
OVERALL PURPOSE OF JOB
Responsible for supporting the Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations. Receives and responds to customer problems, issues, and requests. Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents. Help other support team members to resolve urgent/outstanding issues. Act as a contact point between Helpdesk Operations and Other teams. Assist supervisor to provide report to the management. Job is performed with minimal supervision.
MAIN ACTIVITIES/TASKS:
1. Receives and logs customer problem/request/issues and ensures proper documentation.
2. Ensure to provide effective and timely service to the customers
3. Help other support team members to resolve urgent/outstanding issues.
4. Act as a contact point between Helpdesk Operations and Other teams.
5. Assist supervisor to provide report to the management.
ESSENTIAL NON-TECHNICAL KNOWLEDGE & SKILLS:
• Excellent customer service skills
• Excellent communication and interpersonal skills
• Good problem solving and analytical skills
• Proficient in English language
• Good Conflict management skill
• Good organizational skills
TECHNICAL SCREENING CRITERIA (must meet 5 of the 6 criteria)
• Bachelor Degree in Computer Science (or equivalent degree)
• Minimum 4 year work experience with customer service support for PCs or in a customer service role
• Working knowledge of Microsoft Windows 2000 or Windows XP operating system
• Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, etc.)
• Working knowledge of internet email application (e.g. Microsoft Outlook, Lotus Notes, etc.)
• Experience troubleshooting network connectivity issues (e.g., LAN connectivity, dial-up connectivity, etc.)
• Language capability – Fluent English.
工作职责
为员工和客户提供第一级的技术支持。负责回应用户的问题和请求，并做适当的记录，通知，转交和跟踪。帮助其他技术人员解决紧急和疑难的问题。作为组内的联系人与其他部门和小组进行沟通，协调工作。致力于提高技术和服务能力以提高客户的满意度。
知识和技能要求
计算机或相关专业学士（或相当学历）
流利的英语
4年以上的客户支持的工作经验
具有支持windows 2000/xp, office, outlook，和解决网络连接问题的工作经验
出色的客户服务技能
出色的人际沟通技能
良好的解决、分析问题的能力
工作地点：大连软件园
薪水面议
想了解详细信息或对该职位有意者请尽快将个人简历发送至[email protected]
谢谢~~~~~
作者：doudouha 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
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 IO Service Desk Level E-大连 -- doudouha - (2376 Byte) 2008-12-16 周二, 13:25 (1069 reads)
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