RMB15,000 - 20,000 / month, depending on experience
Starting date:
As soon as possible
Location:
Shanghai
Reporting to:
General Manager
Travelling:
80%
Recruitment process:
+ Telephone interviews
+ Face-to-face interviews
Responsibilities:
+ Evaluate individual dealer repair, workshop and admin procedures during in - dealer compliance reviews.
+ Identify and document inappropriate dealer processes and excess warranty cost.
+ Evaluate claims and follow through the process and documentation.
+ Provide detailed documentation to support evidence, which will support coaching the dealer, will receive as a result of the visit.
+ Liaise with dealer and market management to discuss findings, next steps and potential line debits.
+ Review and manage dealer action plans with the support of the local JLR team.
+ Ensure all visits dealer / market are documented and filed in the appropriate systems.
Requirements:
+ University Degree with an engineering specialization.
+ Technical background to understand repair processes and diagnostics.
+ More than 5 years experience in the automotive area.
+ Ability to implement warranty process and procedures.
+ Be able to operate various warranty systems and pull reports.
+ Proven ability to be able to represent the OEM in a professional manner and be a key team player.
+ Proven business acumen to assess workshop and service controls in order to maximize customer satisfaction.
+ Demonstrated ability to be able to analyze data and turn this into action plans and support plans for the dealer.
+ Good computer skills to operate internal IT / reporting systems.
+ Strong communication skills.
+ Be able to communicate at all levels.
+ Proactive and a drive for excellence.
+ Good organizing ability.
+ Good presentation skills.
+ Fluent in Mandarin and English, both oral and written.
+ High sense of responsibility for quality and urgency.
+ Striving for customer satisfaction.
+ Ability to work independently.
+ Team player.
+ Willing to work and live in Shanghai.
+ Willing to travel extensively.
Interested?
Please send your updated English resume to Ms. Tina Huang ([email protected]) with as subject ''Application for Warranty Manager - Automotive, J#199TH''
